Terms of Service

1. Who we are

ClientoraHQ One (“One”, “we”, “us”) is a service by ClientoraHQ, based in Pakistan, at one.clientorahq.com. You can reach us on WhatsApp at +923357089076 or at support@clientorahq.com.

2. What One is

One is a set of web tools for small businesses and freelancers: a bio-link store, WhatsApp invoices, comment-to-DM replies and a caption maker. The tools open one by one, starting with the bio-link store. Features may grow or change over time; we will not remove a tool you are paying for without telling you first.

3. The early-bird pre-sale

• Early-bird seats are limited to the first 100 paid members.
• The early-bird bundle costs Rs 499 per month. That price stays the same for as long as your subscription continues without a gap. If you stop paying and come back later, the regular price applies (currently Rs 799 per month).
• Your first paid month starts on the day your first tool opens, not on the day you pay.
• If you change your mind before your first tool opens, you get a full refund. See the Refund Policy.

4. Prices and payment

• Prices are in Pakistani rupees (PKR) and are shown on our website. Customers outside Pakistan may pay in US dollars ($5 per month for the bundle).
• You can pay by card, Raast, JazzCash, Easypaisa or bank transfer. Card payments are handled by our payment partner; we never see or store your full card number.
• Wallet and bank payments are made by you each period. Card payments may renew automatically where our payment partner supports it; you can stop renewal at any time.
• Your seat or plan is active once we have confirmed your payment. We confirm payments on WhatsApp, usually the same day.
• If we raise prices for new members, your current price stays the same until we give you at least 30 days’ notice. Early-bird prices are not raised while your subscription continues.

5. Cancelling

You can cancel at any time by messaging us. Your plan keeps working until the end of the period you have paid for, and then stops. Refunds are covered by the Refund Policy.

6. Using One responsibly

You are responsible for what you publish and send with One. You agree not to use it to:

• send spam or messages people did not ask for;
• sell illegal, counterfeit or harmful products, or mislead your customers;
• break the rules of Instagram, Facebook, WhatsApp or any other platform you connect;
• upload content that infringes someone else’s rights;
• try to break, overload or get around the security of the service.

We may pause or close an account that breaks these rules. Where we can, we will tell you why first and give you a chance to fix it.

7. Your content

Your products, invoices, customers and posts belong to you. You give us permission to store and display them only so the tools can work for you. When you leave, you can ask us for a copy of your data and for it to be deleted.

8. Connected platforms

Some tools connect to Instagram, Facebook or WhatsApp through their official interfaces. Those platforms set their own rules and can change or limit what is possible. We are not responsible for actions those platforms take on your account.

9. Availability and liability

We work to keep One fast and available, but we cannot promise it will never be down or error-free. To the extent the law allows, our total liability to you for any claim is limited to the amount you paid us in the three months before the claim. We are not liable for lost profits or indirect losses.

10. Changes to these terms

We may update these terms. If a change matters to you, we will tell you on WhatsApp or by email before it takes effect. Continuing to use One after that means you accept the new terms.

11. Law

These terms are governed by the laws of Pakistan. We would always rather solve a problem by talking first: message us and we will try to put it right.